HireDesk privacy policy

Overview

This Privacy Policy explains how HireDesk handles information. HireDesk is provided by Raduvis Studio (“Raduvis”, “we”, “us”). It applies wherever you use HireDesk.

HireDesk does not require an account. We do not collect, receive or store the information you enter, and HireDesk contains no advertising software.

Information stored on your device

HireDesk stores the information you enter on your device. This includes your gear list (names, tags, hourly rates, notes and optional product photos), hire records (customer names and telephone numbers, deposits and how they were settled, charges, check-out and check-in times, and damage notes), bookings, and shop settings such as your shop name, currency and closing time.

To protect your records, HireDesk may also keep safety copies on your device, which can include customer details. When you restore a backup, the records it replaces are retained so that you can undo the restore; you can discard this copy under Backup in the More tab. If saved data cannot be read, an unaltered copy is retained rather than deleted; you can review and delete these copies under Set-aside copies in the More tab.

Information we collect

We do not collect any information through HireDesk. We have no access to your records and are unable to recover them on your behalf.

Camera and photos

HireDesk uses the camera only when you scan a tag or photograph a gear item. Images are processed on your device and are not stored unless you save a product photo, which is resized and kept on your device. Photos you select from your library are handled in the same way.

HireDesk does not record audio and does not request access to the microphone. You may decline camera access and enter tags manually.

Barcode scanning on Android

On Android, tag scanning uses Google’s ML Kit, provided through Google Play services. Camera images are processed on your device and are not sent to Google. Google states that ML Kit may send it usage, performance and diagnostic information about the feature, which may include device and app details and an installation identifier. That information is handled by Google in accordance with its privacy policy at https://policies.google.com/privacy.

On iOS, scanning uses frameworks built into the operating system and does not involve Google.

Notifications

Due-back and booking reminders are local notifications that are scheduled and delivered on your device. No notification data is sent to a server.

Because notifications can appear on a locked screen, they identify the item but not the customer unless you turn on “Show customer names in alerts” in the More tab. You may withdraw notification permission at any time in your device settings.

Device backups

If backup is enabled on your device, your HireDesk records, including customer details and any safety copies, are included in that backup. This applies to iCloud Backup on iOS and to Google’s backup service on Android. Backups are held in your own Apple or Google account, are governed by Apple’s or Google’s privacy policy, and are not accessible to us.

On iOS you can exclude HireDesk from iCloud Backup in your device settings. On Android you can turn backup off in your device’s backup settings.

Sharing and exporting

HireDesk shares information only at your request. When you share a receipt, export a CSV or backup file, or choose Call or Text for a hire, the content is passed to the app or service you select, which handles it under its own privacy policy. In a browser, receipts and CSV exports are copied to your clipboard. Nothing is shared automatically.

On iOS and Android, the most recent file you export is held in HireDesk’s temporary storage until your next export, or until it is cleared by the operating system.

Your customers’ information

The customer names and telephone numbers you record are your business records. You are responsible for handling them in accordance with the data protection law that applies to you, which in the United Kingdom includes the UK GDPR. We recommend that you record only what you need and delete records you no longer need.

HireDesk provides tools for this. You can delete an individual return record, delete a customer together with their past hires and bookings, or delete all returns older than an age you choose.

Retention and deletion

Your records remain on your device until you delete them or remove HireDesk. Removing the app deletes the data it has stored on that device. Copies held in a device backup, or in files you have exported, are not affected and must be deleted separately.

Security

Your records are protected by the security features of your device, such as its passcode and storage encryption. We recommend that you keep your device locked when unattended and store exported files securely.

Children’s privacy

HireDesk is a business tool and is not directed at children. We do not knowingly collect personal information from anyone.

Changes to this policy

We may update this policy from time to time. If a future version of HireDesk changes how information is handled, we will update this policy before that version is released and revise the effective date shown above.

Contact us

If you have any questions about this policy, please contact us at hello@raduvis.com.